Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed through luvlamp.com.au. By placing an order with us, you agree to the terms below.

1. Where We Ship

We currently ship within Australia only.
All orders are dispatched from our Australian fulfilment centres and delivered to Australian residential and business addresses.

We do not currently offer international shipping.

2. Shipping Fees

Good news – standard shipping is free Australia-wide on all orders, regardless of how many items you purchase.

3. Order Processing Times

Once your order is placed:

  • Our team carefully packs your order and dispatches it within 24–48 hours (business days).

  • Orders are processed Monday to Friday, excluding public holidays.

  • During sale periods or peak times, processing may take slightly longer, but we always work to ship as quickly as possible.

If your order includes multiple product types, items may occasionally be shipped in separate parcels so we can get everything to you as fast as possible.

4. Delivery Timeframes

We work with a range of trusted delivery partners (including Australia Post and courier services). Once dispatched, your order will typically arrive within the timeframes below:

  • Standard delivery:
    Approx. 5–9 business days from the day you place your order.

These timeframes are estimates only. Occasionally there may be delays due to high volumes, weather events, or other issues outside our control.

5. Tracking Your Order

As soon as your order leaves our warehouse, you’ll receive a shipping confirmation email with your tracking number and a link to follow your parcel’s journey via Australia Post.

If you haven’t received your shipping email, please:

  1. Check your spam/junk folder; and

  2. If you still can’t find it, contact us at hi@luvlamp.com.au with your full name and order number.

6. Pre-Order Items

From time to time, some products may be sold on a pre-order basis.

  • Any pre-order date will be shown on the product page (usually in brackets next to the product name).

  • The advertised dispatch date is when your order leaves our warehouse.

  • Delivery timeframes (5–9 business days) begin from the dispatch date, not the date you placed the order.

If your order includes both in-stock and pre-order items, we may ship items separately so you don’t have to wait for everything to arrive at once.

8. Delays, Lost or Missing Parcels

We do our best to get your order to you quickly, but once your parcel has been handed to various couriers, we must work within their processes.

Delivery delays

  • If your tracking shows “delayed”, this usually means relavant couriers is experiencing temporary network delays.

  • If your order has not arrived within 20 days of dispatch, please contact us so we can open an investigation.

Parcel marked as delivered but you can’t find it

If tracking shows your order as delivered, but you haven’t received it:

  1. Check around your property (front door, side gate, letterbox, garage, etc.).

  2. Ask household members and neighbours in case the parcel was accepted or left nearby.

  3. Contact relevant courier directly to lodge a “missing parcel” enquiry.

Once a parcel is marked as delivered to the address provided at checkout, luvlamp is not able to offer a refund or replacement for missing parcels, but we’re happy to help you liaise with Australia Post and provide any information they require.

9. Incorrect or Incomplete Shipping Addresses

Please double-check your shipping details at checkout – this is the address we use to send your order.

If your order hasn’t shipped yet:

  • Reach out to us as soon as possible with your order number and corrected address. If the order is still in our system and not yet packed, we’ll update the details for you.

If your order has already shipped:

  • You may be able to redirect the parcel via the relevant courier tracking link in your shipping email.

  • If the address provided was incorrect and the parcel is delivered there, we are unable to retrieve or refund the order.

Returned to sender

If a parcel is returned to us because:

  • the address was incorrect or incomplete, or

  • the parcel was not collected from the post office or collection point in time, we’re happy to re-ship your order, but a re-delivery fee may apply to cover the additional postage costs.

10. Orders Not Received

If you believe your order is lost or severely delayed:

  1. Check your tracking link for the latest scan.

  2. If there’s been no update for a significant period, contact Australia Post first to open a case.

  3. Then email us at hi@luvlamp.com.au with your order number and any reference number provided by Australia Post so we can help follow up.

11. International Shipping

At this time, luvlamp only ships within Australia. We don’t currently offer international delivery or ship to addresses outside Australia.

If this changes in future, we’ll update this policy and our FAQs accordingly.

12. Contact Us

If you have any questions about shipping or your specific order, our team is ready to help.